Shipping policy

Shipping Policy

At LuxeGrillTech, we're committed to delivering your premium grilling equipment safely and efficiently.

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery We offer standard and express shipping domestically, as well as international shipping via USPS and DHL Express. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected method.

Large Item Shipping Due to the size and weight of our grills and outdoor kitchen islands, some items may require freight shipping. You will be contacted prior to delivery to schedule a convenient delivery window.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number to monitor your delivery.

International Orders International customers are responsible for any customs duties, taxes, or import fees assessed by their country upon delivery.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date at sales@luxegrill.com and we'll make it right.